Do i have to offer notice to my present provider? </i> Do i have to provide notice to my present provider?

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Do i have to offer notice to my present provider? Do i have to provide notice to my present provider?

Do i have to offer notice to my present provider? Do i must give notice to my present provider?

Yes, we don’t would like them to help keep payment you! After you have an install date them know you want to cancel your services from us, give your old provider a quick call to let. Many require 14 to 31 times’ notice, you connected before your old services are switched off so we should be able to get.

Do you really install most of the services in the time that is same? Can you install all the services during the exact same time?

Would you install most of the services during the same time? Would you install all of the services during the exact same time?

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We do certainly! Because we possess our whole system – unlike lots of other providers – we are in a position to have got all the services you provide installed and operating from the exact same time.

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The length of time does the installation simply simply just take?

In most cases, you are asked by us to enable around a couple of hours, however in many situations we accomplish it much sooner.

Do I have to signal for the gear?

Yes, however if you’re perhaps not available, somebody aged 18 or higher can alternatively.

Just what if We have difficulty with QuickStart self-installation?

We now have a passionate group to troubleshoot and show you through each step for the process regarding the set-up. If it is perhaps not effective we’re going to deliver an engineer off to you as quickly as possible, free of charge.

Will you need to dig up my yard or driveway?

This will depend in your home. If Virgin Media services have already been set up formerly, chances are that people won’t need to. If you don’t, we might have to do an amount that is small of in purchase to bring our community for you.

If you should be uncertain, we could organize a pre-install engineer trip to take a look and talk about the process ahead of time.

My driveway has provided access, performs this matter?

Yes, we’re going to require you to offer us with some of one’s neighbors’ details (name, target, cell phone number and email) in the event that we need to do some digging so we can get permission from them.

Are you going to need to drill through the walls of my home?

If Virgin Media solutions have actuallyn’t been installed when you look at the property before, we may need to do lower amounts of drilling to be able to feed our cable in to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.

Do i want a satellite meal regarding the home?

No, all our services fall our cable that is special means your television does not get disrupted by poor weather.

I’ve had Virgin before however the cable was cut, is the fact that a challenge?

Maybe Not at all you won’t be able to use our QuickStart self-install service– it just means. We’ll arrange for starters of our designers in the future and set every thing up for you personally rather.

Simply Click and Collect Click and Collect

Simply Click and Collect Click and Collect

How large will the container be?

With regards to the bundle you’ve selected, your QuickStart pack can weigh up to 4.17kg and stay as much as 195mm x 220mm x 380mm – that’s slightly larger than the usual shoebox.

The length of time do i must pick up my package from the collection point?

You’ll have actually 10 calendar times from your own selected collection date to select your snazzy QuickStart pack.

Just just What do i must bring beside me to select up my package?

You’ll need certainly to bring the e-mail and/or SMS message you received which includes your collection rule. Additionally, you will have to take some type of ID, such as for instance your driver’s or passport permit. If another person is gathering for you, they will require the ID of the individual whom ordered it.

I’ve chosen house distribution, do i have to signal for my package?

You shall have to be in in your plumped for distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it up to a neighbour. Or if that doesn’t work, we’ll keep a card to get in contact and arrange an even more time that is convenient.

Exactly exactly How am I going to understand whenever my package will be delivered?

Regarding the early morning your QuickStart pack is born to be delivered, your Yodel courier will provide you with a calculated delivery that is 2-hour via e-mail and/or SMS message. Please keep in mind the delivery screen is a can’t and estimate be guaranteed in full.

Just how long does the installation take?

Most of the time, you are asked by us to enable around couple of hours, however in many cases we take action much sooner.

Do i must sign for the gear?

Yes, however if you’re maybe not available, somebody aged 18 or higher can rather.

Exactly what if We have difficulty with QuickStart self-installation?

We now have a separate group to troubleshoot and make suggestions through each step regarding the process associated with the set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.

Will you have to dig my garden up or driveway?

This will depend in your home. If Virgin Media solutions have already been installed formerly, chances are that individuals won’t need to. Or even, we possibly may should do a tiny quantity of searching so that you can bring our community for your requirements.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.

My driveway has provided access, performs this matter?

Yes, we’ll require you to offer us with a few of the neighbors’ details (name, target, cell phone number and current email address) in the event that we need to do some digging so we can get permission from them.

Do you want to need certainly to drill through the walls of my home?

If Virgin Media solutions have actuallyn’t been installed within the property before, we might want to do a small amount of drilling to be able to feed our cable in to the building. If you should be not sure, we could arrange a pre-install engineer stop by at check out and discuss this with you ahead of time.